🔄 Refund & Return FAQ

📦 Return Policy

1. 🤔 What items can be returned?

Items in Warehouse:

• Can request return within 4 days after quality inspection photos are uploaded
• Must be within warehouse storage period
• Items must be in original condition

Non-returnable Items ⚠️:

• Items already shipped internationally
• Items held over 4 days after QC photos uploaded
• Custom-made or personalized items
• Intimate apparel or hygiene products
• Clearance or sale items marked as final sale

2. 💰 What are the return fees?

Basic Fees:

• Return shipping fee to seller (varies by location)
• $1 service fee per returned item
• $5 repackaging fee if needed
• Original domestic shipping fees are non-refundable

Additional Notes 📝:

• Fees deducted from refund amount
• Return shipping costs vary by seller location
• Some sellers may charge restocking fees

🏷️ Refund Process

3. 📝 How to request a refund?

1. Submit Request ✍️

   • Log into your account
   • Go to order details
   • Click "Request Refund"
   • Fill out refund form

2. Provide Information 📋

   • Order number
   • Items to return
   • Reason for return
   • Photos if quality issues

3. Wait for Review ⏳

   • Customer service reviews request
   • Usually processed within 24-48 hours
   • May need additional information

4. ⌛ How long do refunds take?

Timeline:

• Review process: 1-2 business days
• Return shipping: 3-7 days (domestic China)
• Seller inspection: 1-3 days
• Refund processing: 1-3 business days

Note ℹ️: Total process usually takes 7-15 business days

5. 💳 How are refunds issued?

Refund Methods:

• Direct to AgentsBen wallet balance
• Can be used for future orders
• Can request withdrawal to original payment method
• PayPal refunds may take 3-5 additional business days

🛠️ Quality Issues

6. 📸 How to report quality problems?

1. Document Issues 📷

   • Take clear photos of defects
   • Note specific problems
   • Compare with original listing

2. Submit Report 📨

   • Use quality issue form
   • Upload photos
   • Describe problems in detail

3. Response Time ⏰

   • Initial response within 24 hours
   • Resolution time varies by case
   • May need seller input

7. ⚖️ What quality issues are covered?

Covered Issues:

• Damaged items ❌
• Wrong size/color/style 🎨
• Missing parts/accessories 🔍
• Significant difference from description 📝
• Manufacturing defects 🏭

Not Covered ⚠️:

• Minor color variations
• Slight measurement differences (1-2cm)
• Normal wear and tear
• Damage from improper use

📞 Support

8. 💬 How to contact about refunds?

Contact Methods:

• Website: "Contact Support" feature 🌐
• Email: [email protected] ✉️
• WhatsApp: +1 562 208-9083 📱
• Discord: https://discord.gg/RJa3BNNmbN 💻

Response Times ⏱️:

• Email: Within 24 hours
• WhatsApp/Discord: Usually faster
• Complex cases may take longer

9. 📋 What information to provide?

Required Information:

• Order number 🔢
• Item details 📦
• Return reason 📝
• Photos (if quality issues) 📸
• Preferred solution 💭

⚠️ Important Notes

10. 🚫 When refunds are not possible?

Non-refundable Situations:

• After international shipping
• Beyond 4-day inspection period
• Used or damaged by customer
• Custom or personalized items
• Final sale items

11. 💡 Tips for smooth returns

Best Practices:

• Check items carefully during inspection period ✔️
• Report issues promptly 🕒
• Provide clear photos and descriptions 📸
• Keep all packaging and tags 🏷️
• Follow return instructions carefully 📝

12. 🔄 Exchange Process

Exchange Steps:

1. Request return of original item
2. Wait for refund to wallet
3. Place new order for desired item
4. Use refunded balance

Note ℹ️: Direct exchanges not available, must process as return then new purchase