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Customs and Duties FAQ ​

Customs Risks ​

1. What are the customs risks for purchasing agent items? ​

  • Packages may be returned
  • May incur fines
  • May need to pay customs duties
  • Packages may be randomly inspected
  • Heavy or high-value items increase inspection probability

2. How to reduce customs risks? ​

  • Avoid overweight packages
  • Avoid large quantities of similar items in one package
  • Choose low-risk shipping routes
  • Select appropriate declaration methods based on item characteristics
  • Make reasonable declarations considering duty thresholds

3. Who bears customs risks? ​

  • Recipient bears all customs-related risks
  • Including package returns, fines, duties, etc.
  • Recommend understanding risks before purchase

Declarations ​

4. How to choose declaration method? ​

  • Choose between personalized or system declaration
  • Make reasonable declarations considering duty thresholds
  • Select appropriate method based on item characteristics
  • Consider customs inspection frequency and policy changes

5. What to note when declaring? ​

  • Declare reasonable amounts
  • Provide accurate item descriptions
  • Avoid over or under-declaring
  • Consider destination country's duty policies
  • Notify in advance for special items

6. How are duties calculated? ​

  • Reference destination country's duty thresholds
  • Consider item category and declared value
  • Different countries have different duty policies
  • Duties may change anytime
  • Recommend checking latest duty policies

Package Inspection ​

7. When are packages likely to be inspected? ​

  • Overweight packages
  • High-value packages
  • Contains many similar items
  • Unreasonable declaration information
  • Special or sensitive items

8. What to do if package is inspected? ​

  • Wait for customs inspection results
  • Pay additional duties if required
  • Provide additional materials if needed
  • Contact customer service if returned
  • Keep contact methods available

Other Issues ​

9. How to check package customs status? ​

  • Check via tracking number
  • Check email notifications
  • Contact customer service
  • Monitor logistics updates
  • Watch for customs notifications

10. How to contact customer service for customs issues? ​