AgentsBen

Appearance

Purchasing Agent FAQ ​

Ordering Process ​

1. How to start ordering? ​

  • Find desired items on supported platforms (Taobao, Tmall, 1688, Weidian)
  • Copy product link
  • Paste into AgentsBen website's smart search bar at the top
  • Select product specifications and quantity, add to cart
  • Fill in shipping address in cart and submit order
  • Top up account balance and pay for order
  • Wait for product procurement, quality inspection, and shipping

2. Which shopping platforms are supported? ​

  • Taobao.com
  • Tmall.com
  • 1688.com
  • Weidian.com
  • For unsupported links, use DIY page to add items (agentsben.com/item_diy)

3. How long until I receive my order? ​

  • Total delivery time: 10-14 working days
  • Time breakdown:
    • Procurement: about 3 days
    • Quality inspection and packaging: 1 day
    • International shipping: 8-11 working days
  • Express service available through customer service (additional fee required)
  • All status updates notified via email

Payment ​

4. How to pay for orders or shipping? ​

  • Payment process:
    1. Transfer to designated receiving account
    2. After CS confirmation (within 12 hours), automatically credited to account balance
    3. Use account balance to pay for orders or shipping
  • Supported payment methods:
    • PayPal transfer (payment link available on checkout page)
    • Revolut transfer (recommended, faster with no fees)
    • Bank transfer (recommended, faster with no fees)
    • Wise transfer (recommended, faster with no fees)
  • Each transaction recorded with email notification

5. How to track order status? ​

  • Login to user center's "Orders" page
  • Click product image to view order status timeline
  • All updates notified via email
  • After arrival at warehouse:
    • Quality inspection performed
    • Inspection photos uploaded to Google Drive
    • Photo link sent via email
    • Click link in details page to view

Refunds and After-sales ​

6. How to request a refund? ​

  • While items are in warehouse:
    • Can request refund within 4 days after quality inspection
    • No refunds possible after 4 days
    • Submit request on order page by selecting items for refund
  • Refund policy:
    • Shipping fees non-refundable
    • Return shipping fee required
    • $1 service fee per order
    • $5 packaging and labor fee if repackaged
  • No refunds for items shipped from warehouse
  • Refund processing may take time, please be patient

7. Shipping address requirements? ​

  • Required fields:
    • Complete phone number
    • Detailed shipping address
  • User bears losses from delivery failure due to incomplete address
  • Address can be modified anytime via edit button
  • Accurate postal code recommended

Product Information ​

8. What if items are out of stock? ​

  • Out-of-stock sizes and colors shown in gray, unselectable
  • For paid items that become out of stock:
    • Immediate refund
    • Refund notification email sent
    • Alternative products can be selected

9. Are there any purchase restrictions? ​

  • All legal items complying with national laws can be purchased
  • Special items need advance notice:
    • Products with batteries
    • Liquid items
    • Other special items

10. How is product quality ensured? ​

  • Quality inspection process:
    • All items inspected upon warehouse arrival
    • Inspection photos taken
    • Photos shared via Google Drive
    • Email notification sent
  • Recommended to address quality issues during inspection stage
  • International returns costly, check inspection photos promptly

Customer Support ​

11. How to contact customer service? ​

  • Contact methods:
  • Response times:
    • Top-up related issues: within 12 hours
    • Other issues: prompt reply during business hours
  • Recommended to contact CS through website feature first

I need to Wait what when I have shippingtowarehouse? ​

If your order status is "Shipping to Warehouse", here's what you need to know:

🚚 What's happening now: Your goods are on their way from the seller to our warehouse. This usually takes about 3 days.

📨 What you should do: Just sit tight for now—we'll send you an email once your items arrive at the warehouse.

📸 After all items arrive, we'll do a quantity check and upload photos to Google Drive. You'll get an email with the link!

I do n'y need to do anything when I have shippingtowarehouse? ​

Exactly! 🙌

While your order is in "Shipping to Warehouse" status, you don't need to do anything right now. We're handling everything behind the scenes:

✅ Receiving from the seller ✅ Checking quantity & condition ✅ Uploading photos for you

You'll get an update as soon as it arrives at the warehouse. Just relax—we've got this! 😄📦