Top up & Pay

• 1. The website has a built-in wallet 🏦 that can be used to pay for orders and shipping fees.
• 2. You can view all your top-up and spending records in the balance panel of the user center on the PC.
• 3. You can top up the wallet using PayPal or bank transfer.

⚠️ Important

• To prevent fraud, please contact official customer service for any payment-related issues. ⚠️ Do not trust any unfamiliar contact information.
• If there is any question, please contact customer service to confirm the specific account and amount before making a deposit.

Chinese Agent Payment Security Guidelines - From Top-Up to Refund Full Process Protection

We accept bank transfers from all banks. Contact customer service to obtain the account information.

1. Revolut, Wise, or Bank Transfer

We accept transfers from all banks. Please contact customer service to obtain account information.

🚀 Instant transfer with no bank fees

2. PayPal

We accept PayPal as a payment method.

⚠️ PayPal fees are high, and all fees will be deducted before the amount is credited to your wallet on our website.

3. Credit Card

We'are working on it, please stay tuned.

Top up & Pay Process

• 1. Transfer money to our account
• 2. Contact customer service to confirm the account and amount
• 3. Make the payment using your balance

Create a account and start your shipping on China!

TIP

• All balance changes will be sent to your email, please check if you can receive emails.

FAQs

How to Request a Refund if I want to cancel my order?

Situation 1: The Goods are Still in the Warehouse

Select all the items you wish to refund. Submit a refund request within 4 days after the quality inspection is completed. No refunds will be accepted after this deadline.

NOTE

For no-reason returns, you will need to pay double the return shipping fee, and a service fee of $1 per returned item will be charged.

Situation 2: The Goods Have Already Been Shipped

Goods that have already been shipped cannot be refunded.

1. What payment methods are supported?

• Revolut transfer (recommended, instant transfer with no bank fees)
• Wise transfer (recommended, instant transfer with no bank fees)
• Bank transfer (recommended, instant transfer with no bank fees)
• PayPal payment (high fees, deducted before crediting to your wallet)
• Credit card payment (under development)

2. How to top up your account?

Here's how to top up your AgentsBen wallet easily:

1. Transfer Money

   • Send the amount you wish to top up to the provided account (details available at checkout).

2. Confirm Payment

   • Contact customer support via:
     For customer service, please visit our Customer Service page.
   • Share proof of payment (screenshot/transaction ID).

3. Balance Update

   • Funds typically reflect in your wallet within 2 hours. Need it faster? Notify support!

💡 Tips:

• Use Revolut for instant, fee-free transfers.
• Check your email for balance confirmation.
• Pay with your topped-up balance for smoother checkouts!

For customer service, please visit our Customer Service page. For customer service, please visit our Customer Service page.

3. How long does it take for the top-up to be credited?

• Revolut/Wise/Bank transfer: Instant credit after confirmation
• PayPal: Instant credit after confirmation
• Customer service usually confirms the transfer within 12 hours
• If not credited within 24 hours after the transfer, please contact customer service promptly

4. How to view top-up records?

• You can view all top-up and spending records in the balance panel of the user center on the PC
• All balance changes will be notified via email
• You can view detailed transaction history in the user center

Payment Security

5. How to ensure payment security?

• To prevent fraud, be sure to handle all payment-related issues through official customer service
• Do not trust any unfamiliar contact information
• If in doubt, please contact customer service to confirm the specific account and amount before transferring
• Do not make payments through unofficial channels to avoid financial loss
• Our customer service will only contact you through official channels and will not ask you for sensitive information

6. What to do if there is a problem with the payment?

• Contact official customer service immediately
• Provide transfer proof and related information
• Customer service will assist in handling payment issues
• If you encounter suspicious situations, please stop the payment immediately and contact customer service for verification

Refund Related

7. How to request a refund?

• When the goods are in the warehouse:
  • You can request a refund within 4 days after the quality inspection is completed
  • No refunds will be accepted after 4 days
• Refund policy:
  • No-reason returns require double the return shipping fee
  • A service fee of $1 per returned item will be charged
  • If repackaged, a $5 packaging and labor fee will be deducted
• Shipped goods cannot be refunded
• Refund requests must be submitted through the user center and await customer service review

8. How long does it take for a refund to be credited?

• After the refund request is approved, the amount will be directly returned to your wallet
• If you need to withdraw, please contact customer service
• Refund processing time is usually 1-3 business days
• The refund amount will be prioritized to offset other order fees in your account

Fee Related

9. What does the fee detail include?

• Product purchase cost: The cost of the product you want to buy
• Quality inspection, packaging materials, and labor fees: Usually not charged for small orders
• International shipping: Can be estimated using the shipping calculator on the website
• Service fee: 8% of the total product amount
• Insurance fee (optional): 5% of the total product amount, used to cover potential damage or loss during transportation
• Tax-free service (optional): Usually 6% of the total product amount, the specific ratio may vary depending on the product

10. Why does the balance remain in the account after placing an order?

• We use a parcel settlement system
• Due to frequent out-of-stock items or the need for exchanges, settling each order, return, or exchange would be cumbersome
• Therefore, we settle all fees together when the final parcel is sent out, making it clearer and more efficient

Other Questions

11. How to contact customer service if there is a problem with the payment?

• For all contact information, please visit our Contact Us page.
• Payment-related inquiries are usually replied to within 12 hours

12. How to change the payment method?

• You can choose a different payment method for each order
• It is recommended to use payment methods with lower fees (such as Revolut/Wise/Bank transfer)
• If you need to change the selected payment method, please contact customer service for assistance
• The choice of payment method will not affect your order processing