AgentsBen

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Top up & Pay ​

  • 1. The website has a built-in wallet 🏦 that can be used to pay for orders and shipping fees.
  • 2. You can view all your top-up and spending records in the balance panel of the user center on the PC.
  • 3. You can top up the wallet using PayPal or bank transfer.

⚠️ Important

  • To prevent fraud, please contact official customer service for any payment-related issues. ⚠️ Do not trust any unfamiliar contact information.
  • If there is any question, please contact customer service to confirm the specific account and amount before making a deposit.

Chinese Agent Payment Security Guidelines - From Top-Up to Refund Full Process Protection ​

We accept bank transfers from all banks. Contact customer service to obtain the account information.

1. Revolut, Wise, or Bank Transfer ​

We accept transfers from all banks. Please contact customer service to obtain account information.

🚀 Instant transfer with no bank fees

2. PayPal ​

We accept PayPal as a payment method.

⚠️ PayPal fees are high, and all fees will be deducted before the amount is credited to your wallet on our website.

3. Credit Card ​

We'are working on it, please stay tuned.

Top up & Pay Process ​

    1. Transfer money to our account
    1. Contact customer service to confirm the account and amount
    1. Make the payment using your balance

Create a account and start your shipping on China!

TIP

  • All balance changes will be sent to your email, please check if you can receive emails.

FAQs ​

How to Request a Refund if I want to cancel my order? ​

Situation 1: The Goods are Still in the Warehouse ​

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Select all the items you wish to refund. Submit a refund request within 4 days after the quality inspection is completed. No refunds will be accepted after this deadline.

NOTE

For no-reason returns, you will need to pay double the return shipping fee, and a service fee of $1 per returned item will be charged.

Situation 2: The Goods Have Already Been Shipped ​

Goods that have already been shipped cannot be refunded.

1. What payment methods are supported? ​

  • Revolut transfer (recommended, instant transfer with no bank fees)
  • Wise transfer (recommended, instant transfer with no bank fees)
  • Bank transfer (recommended, instant transfer with no bank fees)
  • PayPal payment (high fees, deducted before crediting to your wallet)
  • Credit card payment (under development)

2. How to top up your account? ​

Here’s how to top up your AgentsBen wallet easily:

  1. Transfer Money

    • Send the amount you wish to top up to the provided account (details available at checkout).

  2. Confirm Payment

    • Contact customer support via:
    • Share proof of payment (screenshot/transaction ID).

  3. Balance Update

    • Funds typically reflect in your wallet within 2 hours. Need it faster? Notify support!

💡 Tips:

  • Use Revolut for instant, fee-free transfers.

  • Check your email for balance confirmation.

  • Pay with your topped-up balance for smoother checkouts!

  • WhatsApp: +1 562 208-9083

  • Discord: https://discord.gg/RJa3BNNmbN

  • Email: [email protected]

  • Payment-related inquiries are usually replied to within 12 hours

3. How long does it take for the top-up to be credited? ​

  • Revolut/Wise/Bank transfer: Instant credit after confirmation
  • PayPal: Instant credit after confirmation
  • Customer service usually confirms the transfer within 12 hours
  • If not credited within 24 hours after the transfer, please contact customer service promptly

4. How to view top-up records? ​

  • You can view all top-up and spending records in the balance panel of the user center on the PC
  • All balance changes will be notified via email
  • You can view detailed transaction history in the user center

Payment Security ​

5. How to ensure payment security? ​

  • To prevent fraud, be sure to handle all payment-related issues through official customer service
  • Do not trust any unfamiliar contact information
  • If in doubt, please contact customer service to confirm the specific account and amount before transferring
  • Do not make payments through unofficial channels to avoid financial loss
  • Our customer service will only contact you through official channels and will not ask you for sensitive information

6. What to do if there is a problem with the payment? ​

  • Contact official customer service immediately
  • Provide transfer proof and related information
  • Customer service will assist in handling payment issues
  • If you encounter suspicious situations, please stop the payment immediately and contact customer service for verification

7. How to request a refund? ​

  • When the goods are in the warehouse:
    • You can request a refund within 4 days after the quality inspection is completed
    • No refunds will be accepted after 4 days
  • Refund policy:
    • No-reason returns require double the return shipping fee
    • A service fee of $1 per returned item will be charged
    • If repackaged, a $5 packaging and labor fee will be deducted
  • Shipped goods cannot be refunded
  • Refund requests must be submitted through the user center and await customer service review

8. How long does it take for a refund to be credited? ​

  • After the refund request is approved, the amount will be directly returned to your wallet
  • If you need to withdraw, please contact customer service
  • Refund processing time is usually 1-3 business days
  • The refund amount will be prioritized to offset other order fees in your account

9. What does the fee detail include? ​

  • Product purchase cost: The cost of the product you want to buy
  • Quality inspection, packaging materials, and labor fees: Usually not charged for small orders
  • International shipping: Can be estimated using the shipping calculator on the website
  • Service fee: 8% of the total product amount
  • Insurance fee (optional): 5% of the total product amount, used to cover potential damage or loss during transportation
  • Tax-free service (optional): Usually 6% of the total product amount, the specific ratio may vary depending on the product

10. Why does the balance remain in the account after placing an order? ​

  • We use a parcel settlement system
  • Due to frequent out-of-stock items or the need for exchanges, settling each order, return, or exchange would be cumbersome
  • Therefore, we settle all fees together when the final parcel is sent out, making it clearer and more efficient

Other Questions ​

11. How to contact customer service if there is a problem with the payment? ​

12. How to change the payment method? ​

  • You can choose a different payment method for each order
  • It is recommended to use payment methods with lower fees (such as Revolut/Wise/Bank transfer)
  • If you need to change the selected payment method, please contact customer service for assistance
  • The choice of payment method will not affect your order processing