Top up & Pay

Built-in Wallet System

• 1. Convenient Wallet - Pay for orders and shipping fees with your balance
• 2. Transaction History - View all top-up and spending records in your user center
• 3. Multiple Payment Methods - Choose from Wise, Revolut, Bank Transfer, or PayPal
• 4. Auto-Crediting - Add your email to transfer notes for automatic account crediting

Supported Payment Methods

Method	Credit Card	Fees	Speed
Wise 💎	✅ Yes	None	Instant
Revolut 💎	No	None	Instant
Bank Transfer	No	None	Fast
PayPal	✅ Yes	High*	Instant

*PayPal fees are deducted before crediting to your wallet

⚠️ Security First

• Always use official channels - Get payment details from checkout page only
• Verify before paying - If unsure, contact customer service first
• Never trust unfamiliar contacts - We only communicate through official channels
• Include your email - Add your registered email in transfer notes for auto-crediting

Chinese Agent Payment Security Guidelines - From Top-Up to Refund Full Process Protection

Multiple Payment Methods Available

Get payment account details on the checkout page. Simply leave your email in the transfer note for automatic or manual account crediting.

1. Wise (Recommended)

• Supports credit card payments
• Instant transfer with no fees
• Fast and secure

2. Revolut (Recommended)

• Instant transfer with no fees
• Quick processing
• Secure transaction

3. Bank Transfer

• We accept transfers from all banks
• Get account details on checkout page
• No bank fees

4. PayPal

• Supports credit card payments
• Note: PayPal charges high fees - all fees will be deducted before crediting to your wallet

Top up & Pay Process

Simple 3-Step Process:

Step 1: Get Payment Details

• View available payment methods on the checkout page
• Choose your preferred payment method
• Get the account information displayed

Step 2: Make the Transfer

• Transfer the desired amount
• Important: Leave your registered email address in the transfer note/reference

Step 3: Automatic Crediting

• Our system will automatically credit your account
• Or customer service will process it during working hours (usually within 12 hours)
• You'll receive an email confirmation once credited

Create an account and start your shopping from China!

Pro Tips

• Always include your email in the transfer note for faster processing
• All balance changes will be sent to your email
• Check your spam folder if you don't see confirmation emails
• For instant crediting, use Wise or Revolut with email in notes

FAQs

How to Request a Refund if I want to cancel my order?

Situation 1: The Goods are Still in the Warehouse

Select all the items you wish to refund. Submit a refund request within 4 days after the quality inspection is completed. No refunds will be accepted after this deadline.

NOTE

For no-reason returns, you will need to pay double the return shipping fee, and a service fee of $1 per returned item will be charged.

Situation 2: The Goods Have Already Been Shipped

Goods that have already been shipped cannot be refunded.

1. What payment methods are supported?

• Wise (Recommended - supports credit card, instant transfer with no fees)
• Revolut (Recommended - instant transfer with no fees)
• Bank Transfer (accepts all banks, no fees)
• PayPal (supports credit card, but has high fees that will be deducted)

Note: Credit card payments are available through Wise and PayPal

2. How to top up your account?

Here's how to top up your AgentsBen wallet easily:

1. Get Payment Details

   • Go to the checkout page on AgentsBen
   • View all available payment methods and account details

2. Make the Transfer

   • Choose your preferred payment method (Wise/Revolut/Bank/PayPal)
   • Send the amount you wish to top up
   • IMPORTANT: Include your registered email address in the transfer note/reference

3. Automatic Crediting

   • Our system will automatically credit your account when it detects your email
   • If not automatic, customer service will process it during working hours (within 12 hours)
   • You'll receive an email confirmation once funds are credited

Pro Tips:

• Always add your email in the transfer note for instant auto-crediting
• Use Wise or Revolut for the fastest, fee-free transfers
• Check your email (including spam) for balance confirmation
• No need to contact support if you included your email in the transfer!

For customer service assistance, visit our Customer Service page.

3. How long does it take for the top-up to be credited?

With Email in Transfer Note:

• Automatic crediting: Usually within minutes to 2 hours
• System automatically detects your email and credits your account

Without Email in Transfer Note:

• Manual processing: Customer service will credit during working hours
• Usually within 12 hours during business days
• May take up to 24 hours during weekends/holidays

Speed Tips:

• Always include your registered email in transfer notes for fastest processing
• Use Wise or Revolut for instant transfers
• If not credited within 24 hours, please contact customer service promptly

4. How to view top-up records?

• You can view all top-up and spending records in the balance panel of the user center on the PC
• All balance changes will be notified via email
• You can view detailed transaction history in the user center

Payment Security

5. How to ensure payment security?

• To prevent fraud, be sure to handle all payment-related issues through official customer service
• Do not trust any unfamiliar contact information
• If in doubt, please contact customer service to confirm the specific account and amount before transferring
• Do not make payments through unofficial channels to avoid financial loss
• Our customer service will only contact you through official channels and will not ask you for sensitive information

6. What to do if there is a problem with the payment?

• Contact official customer service immediately
• Provide transfer proof and related information
• Customer service will assist in handling payment issues
• If you encounter suspicious situations, please stop the payment immediately and contact customer service for verification

Refund Related

7. How to request a refund?

• When the goods are in the warehouse:
  • You can request a refund within 4 days after the quality inspection is completed
  • No refunds will be accepted after 4 days
• Refund policy:
  • No-reason returns require double the return shipping fee
  • A service fee of $1 per returned item will be charged
  • If repackaged, a $5 packaging and labor fee will be deducted
• Shipped goods cannot be refunded
• Refund requests must be submitted through the user center and await customer service review

8. How long does it take for a refund to be credited?

• After the refund request is approved, the amount will be directly returned to your wallet
• If you need to withdraw, please contact customer service
• Refund processing time is usually 1-3 business days
• The refund amount will be prioritized to offset other order fees in your account

Fee Related

9. What does the fee detail include?

• Product purchase cost: The cost of the product you want to buy
• Quality inspection, packaging materials, and labor fees: Usually not charged for small orders
• International shipping: Can be estimated using the shipping calculator on the website
• Service fee: 8% of the total product amount
• Insurance fee (optional): 5% of the total product amount, used to cover potential damage or loss during transportation
• Tax-free service (optional): Usually 6% of the total product amount, the specific ratio may vary depending on the product

10. Why does the balance remain in the account after placing an order?

• We use a parcel settlement system
• Due to frequent out-of-stock items or the need for exchanges, settling each order, return, or exchange would be cumbersome
• Therefore, we settle all fees together when the final parcel is sent out, making it clearer and more efficient

Other Questions

11. How to contact customer service if there is a problem with the payment?

• For all contact information, please visit our Contact Us page.
• Payment-related inquiries are usually replied to within 12 hours

12. How to change the payment method?

• You can choose a different payment method for each order
• It is recommended to use payment methods with lower fees (such as Revolut/Wise/Bank transfer)
• If you need to change the selected payment method, please contact customer service for assistance
• The choice of payment method will not affect your order processing