AgentsBen

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Terms of Service ​

1. Introduction and Acceptance of Terms ​

1.1 Welcome ​

Welcome to AgentsBen! These Terms of Service ("Terms") govern your access to and use of AgentsBen's website, services, and applications (collectively, the "Services").

1.2 Agreement to Terms ​

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

1.3 Eligibility ​

You must be at least 14 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 14 years of age.

2. Account Registration and Security ​

2.1 Account Creation ​

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to accept responsibility for all activities that occur under your account

2.2 Account Security ​

  • Use strong passwords and keep them confidential
  • Notify us immediately of any unauthorized use of your account
  • We reserve the right to disable any account for security reasons

3. Service Description ​

3.1 Shopping Service ​

  • We provide an international shopping service that helps you purchase products from various merchants
  • We act as an intermediary between you and the merchants
  • We do not manufacture or directly sell the products

3.2 Order Process ​

  1. Product Selection
  2. Price Quotation
  3. Order Confirmation
  4. Payment Processing
  5. Product Procurement
  6. International Shipping
  7. Delivery to Customer

3.3 Service Limitations ​

  • Product availability is subject to merchant stock
  • Shipping times may vary based on location and circumstances
  • Some products may be restricted for international shipping

4. User Responsibilities ​

4.1 Acceptable Use ​

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Submit false or misleading information
  • Interfere with the operation of the Services
  • Attempt to gain unauthorized access to the Services

4.2 Product Restrictions ​

You are responsible for ensuring that:

  • Products ordered comply with import regulations of your country
  • You have necessary permits for restricted items
  • You understand product specifications and compatibility

5. Pricing and Payment ​

5.1 Product Costs ​

  • Product prices are as listed by original merchants
  • Currency conversion rates are updated regularly
  • Additional fees may apply (shipping, customs, handling)

5.2 Payment Terms ​

  • All payments must be made through our approved payment methods
  • Prices are subject to change until order confirmation
  • Refunds are processed according to our refund policy

5.3 Additional Charges ​

  • Import duties and taxes are the responsibility of the customer
  • Shipping costs are calculated based on weight, size, and destination
  • Service fees are clearly displayed before order confirmation

6. Shipping and Delivery ​

6.1 Shipping Methods ​

  • Multiple shipping options available
  • Delivery times vary by method and destination
  • Tracking information provided when available

6.2 Delivery Terms ​

  • Delivery addresses must be accurate and complete
  • Recipients may need to show ID upon delivery
  • We are not responsible for delays beyond our control

7. Returns and Refunds ​

7.1 Return Policy ​

  • Returns must be requested within 14 days of delivery
  • Products must be unused and in original packaging
  • Return shipping costs may be the customer's responsibility

7.2 Refund Process ​

  • Refunds are processed within 7-14 business days
  • Original payment method will be used for refund
  • Shipping costs may not be refundable

8. Intellectual Property ​

8.1 Our Property ​

  • Website content, logos, and trademarks are our property
  • Users may not use our intellectual property without permission
  • User feedback may be used for service improvement

8.2 User Content ​

  • You retain rights to content you submit
  • You grant us license to use submitted content
  • We may remove inappropriate content

9. Limitation of Liability ​

9.1 Disclaimer ​

  • Services provided "as is" without warranties
  • We do not guarantee product quality or merchant reliability
  • We are not liable for indirect or consequential damages

9.2 Limitation ​

Our liability is limited to:

  • The amount paid for the specific service in question
  • Direct damages proven in court
  • Statutory requirements

10. Dispute Resolution ​

10.1 Governing Law ​

These Terms are governed by Hong Kong law, without regard to conflict of law principles.

10.2 Dispute Process ​

  1. Informal Resolution
  2. Written Notice
  3. Negotiation Period
  4. Legal Proceedings

11. Changes to Terms ​

11.1 Modifications ​

  • We may modify these Terms at any time
  • Changes will be effective upon posting
  • Continued use constitutes acceptance of changes

11.2 Notification ​

  • Material changes will be notified via email
  • Users are responsible for reviewing Terms regularly
  • Opt-out options will be provided when required

12. Contact Information ​

For questions about these Terms: For customer service, please visit our Customer Service page.

Company Details: WURONG INTERNATIONAL E-COMMERCE CO., LIMITED Registration No.: 77196888 Registered Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong Hong Kong