How To Shipping My Order
We recommend four commonly used shipping routes on our website. You can use them to estimate the shipping price.
Shipping Parcel Flow Overview
- shipping flow overview.
- you just need to focus on the green steps!
7-Step Guide to International Shipping via Chinese Agents - From Creating a Parcel to Overseas Delivery
Go warehouse tab, select the order item you want to ship, click the "Create Parcel" button.
Confirm Your delivery address, correct it if needed.
Click the "Create Parcel" button.
Then your parcel will be created and you can see the parcel details.
we'll send you a email after the parcel is ready to ship, and actually shipping price will be calculated by the weight and size of the parcel.
you can click the "Pay Shipping Fee & Ship it Now" button to pay for your parcel.
we'll ship the parcel to your address and send you a email with the tracking number.
And any update will be sent to your email !
Shipping Price
Visit the shipping price page to estimate the shipping cost.
💰 Typically, the first kilogram costs about 25 USD, and each additional kilogram adds 10 USD.
Parcels have a packed weight and volume. Shipping companies will convert volume to weight and charge based on the greater of the two. Thus, we strive to minimize the volume of your parcels.
Shipping Tips
- If the parcel's volume is too large or exceeds 20 kilograms, we will automatically split it into two separate parcels.
- Batteries or liquids must be packed separately. Products suspected of containing batteries will also be treated as containing batteries.
- If you have any questions, feel free to contact us at any time.
Create a account and start your shipping on China!
FAQs
What if I did not receive the parcel?
Situation 1: You have paid for insurance
- If the package is lost, seized by customs, or damaged due to logistics reasons, we will fully compensate you.
- If the package is lost or damaged due to other reasons, such as incorrect delivery address, the recipient cannot be contacted, or the recipient refuses to accept the package, we will not be responsible for compensation.
Situation 2: You have not paid for insurance
- You will bear all risks of damage or loss caused by logistics transportation
What if the shipment is seized by customs?
If you have purchased insurance, we can fully reimburse the cost of the goods. While this situation is rare, it can occasionally happen.
How much is insurance and how do I purchase it?
- Cost: The insurance fee is 5% of the total value of the goods. In case the goods are lost or seized by customs, you will receive a full reimbursement for the goods' cost, excluding shipping fees.
- Payment: The insurance fee is collected along with the remaining balance when recalculating the shipping cost. The final payment is only accepted via PayPal Friends & Family.
Why is the weight information I found on 17tack different from what's shown on the website?
Go by what we've provided. This information isn't accurate. When the package arrives, you can check it
Some couriers under report the weight, and they pocket the fees for the remaining weight.
Why hasn't my package had a shipping update for so long?
Normally we'll got update after a week, because the process from the warehouse to customs clearance in your country takes a lot of time, but there is no logistics information
Shipping Methods
1. What is volumetric weight? Why might a package with an actual weight of 3 kg be charged as 7.2 kg?
- Volumetric weight is a method used by shipping companies to calculate shipping fees.
- Calculation formula: Volumetric weight = Length × Width × Height ÷ Volume coefficient (usually 5000, may vary by company)
- Shipping companies will use the greater of the actual weight and the volumetric weight as the chargeable weight.
- For example: A package with dimensions of 50cm×40cm×30cm and an actual weight of 3 kg
- Volumetric weight = 40×40×30÷5000 = 7.2 kg
- Since the volumetric weight (7.2 kg) is greater than the actual weight (3 kg), it will be charged as 7.2 kg.
- This situation is common for:
- Light but bulky items (shoes, toys, etc.)
- How to reduce volumetric weight:
- Choose appropriately sized packaging boxes to avoid over-packaging
- Compress the volume of items (such as clothing, toys, etc.)
- Optimize space utilization when combining multiple small items into one package
- Consider sending items separately instead of combining them into one package
3. How are shipping fees calculated?
- Based on package weight:
- Actual weight: The actual weight of the package
- Volumetric weight: Length × Width × Height ÷ Volume coefficient
- Chargeable weight: The greater of the actual weight and the volumetric weight
- Initial and additional weight fees may differ
- Based on package volume:
- Large volume packages may incur additional fees
- Specially shaped packages may require special handling
- Extra-long, extra-wide, or extra-high packages may have additional fees
- Certain sizes of packages may require special shipping methods
- Considering destination distance:
- The farther the distance, the higher the cost
- Remote areas may incur additional fees
- Considering special handling requirements:
- Insurance fees: Calculated based on declared value
- Expedited fees: For faster delivery
- Special packaging: For fragile items, liquids, etc.
- Customs clearance services: May be required for complex items
- Special declarations: Some items may require special declarations
Package Tracking
4. How to track a package?
- By tracking number:
- Enter the tracking number on the shipping company's website
- Use third-party tracking websites
- Check through the shipping company's app
- Some shipping companies provide SMS notification services
- Check order status in the user center:
- Log in to your account and go to the order page
- Click on the order to view detailed shipping information
- Check the current location and status of the package
- The system will automatically update the latest shipping status
- Check email notifications:
- Important milestones will be notified via email
- Package status change notifications
- Customs clearance and delivery notifications
- All important updates will be notified via email
- Contact customer service for inquiries:
- Provide the order number and tracking number
- Describe specific issues or needs
- Get the latest shipping information
- Customer service can provide more detailed shipping information
- Follow shipping updates:
- Regularly check the shipping status
- Pay attention to abnormal situation notifications
- Handle customs clearance issues promptly
- Contact customer service promptly if any abnormalities are found
5. How often is the package status updated?
- Generally, packages are in transit for 5-7 days after being sent out, and there is no shipping information update during transit
- Once the local shipping company picks up the package, there will be a shipping information update
- After the local shipping company picks up the package, it usually takes 1-3 days to reach the local delivery station
- After arriving at the local delivery station, the shipping information will be updated, and then the courier will deliver the package. The delivery time depends on the courier's delivery speed, usually 3-5 days for delivery
Package Handling
6. How is the package handled after arriving at the warehouse?
- Quality inspection:
- Appearance inspection
- Quantity verification
- Damage inspection
- Function testing (if applicable)
- Check if the items meet the order requirements
- Photo documentation:
- Photos of the outer packaging
- Detailed photos of the items
- Photos of any damage (if any)
- Upload to the system
- Photos will be sent to you via email
- Packaging reinforcement:
- Shockproof packaging
- Waterproof treatment
- Compression protection
- Special handling for special items
- Choose appropriate packaging materials based on the characteristics of the items
- Generate shipping label:
- Assign tracking number
- Print shipping label
- Attach label
- Record in the system
- The tracking number will be sent to you via email
- Arrange shipment:
- Choose appropriate shipping method
- Calculate shipping fees
- Arrange pickup or delivery
- Update system status
- You will be notified via email after shipment
7. What to do if the package is lost or damaged?
- Contact customer service immediately:
- Provide the order number
- Provide the tracking number
- Describe the issue
- Provide relevant photos
- Detail the time and place of the issue
- Provide relevant evidence:
- Photos of the package
- Photos of the damage
- Shipping label number
- Delivery records
- If there are witnesses, provide witness information
- Handle according to insurance policy:
- Confirm insurance coverage
- Prepare claim materials
- Fill out the claim form
- Wait for the processing result
- Understand the insurance compensation limit
- May need to wait for investigation results:
- Shipping company investigation
- Responsibility determination
- Compensation negotiation
- Solution determination
- The investigation process may take 1-2 weeks
- Keep contact information open:
- Respond to inquiries promptly
- Provide additional materials
- Follow up on processing progress
- Confirm the final result
- Keep all communication records
Special Situations
8. How to handle special items such as batteries or liquids?
- Inform customer service in advance:
- Specify the type of items
- Provide item details
- Inquire about shipping requirements
- Understand related fees
- Confirm if the items can be shipped
- May require special packaging:
- Leak-proof packaging
- Shockproof packaging
- Labeling
- Safety instructions
- Packaging that meets international shipping standards
- May require special shipping methods:
- Specific routes
- Specific vehicles
- Special handling
- Additional inspections
- May require special shipping permits
- May incur additional fees:
- Special packaging fees
- Handling fees
- Insurance fees
- Inspection fees
- Special declaration fees
- Must comply with destination country regulations:
- Check import restrictions
- Prepare relevant documents
- Understand customs clearance requirements
- Comply with safety regulations
- Some countries may completely prohibit the import of certain items
9. What to do if the package is held by customs?
- Wait for customs notification:
- Check email notifications
- Check shipping status
- Pay attention to SMS notifications
- Follow system updates
- Customs usually notify via email or SMS
- If additional duties need to be paid:
- Confirm the duty amount
- Understand the payment method
- Complete the payment promptly
- Keep the payment receipt
- Duty amount is usually calculated based on the declared value of the items
- If additional materials are needed:
- Prepare the required documents
- Submit as required
- Ensure the materials are complete
- Follow up on processing progress
- Common required materials include invoices, certificates of origin, etc.
- If the package is returned:
- Contact customer service for handling
- Confirm the reason for return
- Discuss solutions
- Arrange for reshipment
- Return fees are usually borne by the customer
- Keep contact information open:
- Respond to inquiries promptly
- Provide additional information
- Follow up on processing progress
- Confirm the final result
- Customs processing may take 1-2 weeks
10. How to contact customer service for shipping issues?
For all contact information, please visit our Contact Us page.
- Shipping-related issues are usually replied to within 24 hours:
- Faster on working days
- May be delayed on holidays
- Urgent situations are prioritized
- Complex issues may take longer
- In case of emergency, it is recommended to contact through multiple methods simultaneously