AgentsBen gets your Taobao, 1688, and Weidian orders to your door in 6-10 working days with QC photo inspection included. Submit product links, pay through supported methods (PayPal, Wise, Revolut), review full-resolution QC photos, and choose a shipping line based on your timeline and budget.
How to Place an Order (PC)
Mobile Version
mobile version see how-to-order-mobile
The basic steps are:
- Find the product you want on our supported platforms, then copy the link and paste it into the top search bar on the AgentsBen website.
- You will then see the product on the AgentsBen website, select the product, add it to the cart, and submit the order.
- Top up your balance to pay for the order, and we will purchase your product to the warehouse and take photos for you.
- You can select the products in the warehouse to create a package, and once the package is packed, you will receive a notification.
- Pay the shipping fee, and the package will be shipped to the address you provided!
Supported Platforms
- Supported platforms: Taobao.com, Tmall.com, 1688.com, Weidian.com, Goofish.com
- Typical processing target: 24 hours
- If a link is unsupported, use the DIY page to add items manually
- Need help? Contact support
Full Order Process Overview
Order Process
- This is the entire shopping process. We will be your purchasing assistant overseas and help you complete all purchasing tasks.
- You only need to create your shopping basket and complete the top-up payment. We will handle everything else quickly and efficiently! :)
You only need to focus on the green steps!
Create a account and start your shipping on China!
6-Step Guide to Ordering via Chinese Agents on PC - From Placing Orders to International Logistics Explained
1. Paste Product Link
- Copy product URL from your shopping site
- Paste into our Smart Search Bar at AgentsBen Top Bar
- Press
Enteror click the search button, then you can see the product on our website!
Unsupported Links
If you see a red warning badge, use DIY page add your goods to card :)
2. Add Goods to Cart
- Choose the size and color, then add it to the cart.
- If you have any special requests, please leave a note.
Product out of stock?
- If the product is out of stock, the size and color will be grayed out.
- If the product is out of stock and you already paid, we’ll refund your payment immediately when we purchase the product, and send you a refund email.
3. Submit Your Order
- Fill in the delivery address and submit your order.
- Click the cart icon at the top right corner, then click the submit order button.
- Order will be submitted and you can see the order details.
Delivery address
- Please use your full phone number and delivery address to ensure the information is accurate. If the delivery fails due to incomplete address information, the user will bear the loss.
- If you want to change the delivery address, you can click the edit button to change the address.
4. Top Up Your Balance & Pay for Your Order
- Use a supported payment method to top up your balance.
- Payment speed and fees depend on provider and region.
Recharge
- Recharging requires customer service to manually confirm your transfer, so it may take some time. You can contact customer service to recharge, and they will generally reply within 12 hours.
- click the “Pay with balance” button to pay for your order.
- order status will be updated to “paid” after payment!
- we’ll purchase the product and ship it to warehouse in 3 days normally.
5. Track My Order
- go user center, open orders, you can see the order details.
- click the goods image to track the goods status timeline.
Order Status Update time
- Goods typically arrive at the warehouse in about 3 days after purchase.
- Status updates are sent by email.
- QC photos are uploaded to Google Drive after all goods arrive at the warehouse, and you’ll receive the link by email.
- You can view them by clicking the link on the details page, which will direct you to Google Drive.
- You can send a refund request within 4 days after the quality inspection completed, no refunds after the deadline.
6. Shipping Order to My Address
see it on shipping-my-order
Ready to place your first order? Sign up for AgentsBen and get your gear in 6-10 working days. Join our Discord community to connect with other buyers, share finds, and get help from the team.
FAQs
1. How Long Does It Take to Receive My Order?
Estimated delivery time: 10 to 14 working days
Breakdown of the process:
- Procurement: Takes about 3 days. 🛒
- Quality Inspection and Packaging: Completed in 1 day. 🔍
- International Shipping: Typically takes between 8 to 11 working days. 🌍
If you need to expedite your order, please contact customer service to speed up the process. Be aware that expedited service may incur higher shipping costs.
2. How to Request a Refund
If you are not satisfied with the goods, you can request a refund under the following conditions:
Situation 1: Goods Still in the Warehouse 🏠
Select all the items you want to refund, and submit a refund request within 4 days after the quality inspection is completed. No refunds will be issued after this deadline.
Refund Policy
- When returning an item, the shipping fee is non-refundable, and you will need to cover the return shipping cost plus a $1 service fee per order. If the items have been repackaged, a packaging fee and labor costs of $5 will also be deducted directly from your account.
- Please note that the refund process may take some time to process, and we appreciate your patience. If you have any questions, feel free to contact our customer service at any time. 📞
Situation 2: Goods Have Been Shipped
Goods that have already been shipped cannot be refunded.
3. Are There Any Restrictions on Purchasing Goods?
Purchases are subject to platform rules, carrier restrictions, and destination-country laws.
- Goods must be legal and shippable under applicable regulations.
- Special categories such as batteries or liquids may need special handling or may be restricted on certain lines.
4. What If I’m Not Satisfied with the Goods After Receiving Them?
It’s best to address any issues during the quality inspection stage. If you find anything unsatisfactory at that point, we can return the items directly. Due to the high cost of international shipping, returns are usually difficult, so we aim to avoid this situation whenever possible.
5. Which shopping platforms do you support?
- We support the following major Chinese shopping platforms:
- For unsupported links, you can use our DIY page to add items
6. How long does the entire shopping process take?
- Estimated total delivery time: 6-10 working days
- Time breakdown:
- Procurement: About 3 days
- Quality inspection and packaging: 1 day
- International shipping: 5-9 working days
- For expedited service, please contact customer service, but additional fees may apply
7. How can I pay for my order?
- Two payment methods available:
- PayPal transfer, you can get the payment link on checkout page.
- Revolut transfer
- Bank transfer
- Wise transfer
- Customer service will confirm your payment within 12 hours
- Once confirmed, money will be topped up to your balance automatically, and then you can pay for your order using your balance.
8. How can I track my order?
- Log in to your user center and go to the “Orders” page
- Click on the product image to view the order status timeline
- All updates will be sent via email
- After items arrive at the warehouse, quality inspection photos will be uploaded to Google Drive, and the link will be sent via email
9. Can I get a refund if I’m not satisfied with the items?
- For items in the warehouse:
- Refund requests must be made within 4 days after quality inspection
- No refunds available after 4 days
- Refund policy:
- Shipping fees are non-refundable
- Return shipping costs must be covered
- $1 service fee per order
- $5 packaging and labor fee if items have been repackaged
- Shipped out from warehouse items cannot be refunded
10. Are there any restrictions on what I can purchase?
- All legal items compliant with national laws are allowed
- Special items (like batteries or liquids) must be reported in advance
11. What are the requirements for delivery address?
- Full phone number and detailed address are required
- Users bear the loss if delivery fails due to incomplete address information
- Address can be modified anytime by clicking the edit button
12. What happens if items are out of stock?
- Out-of-stock sizes and colors will be grayed out
- For paid items that are out of stock, we will refund immediately and send a refund email
13. How is product quality ensured?
- All items undergo quality inspection upon arrival at the warehouse
- Inspection photos are shared via Google Drive
- It’s recommended to address quality issues during the inspection phase due to high international return costs
14. How can I contact customer service for help?
- Use the “Contact Support” feature on the website
- Payment-related inquiries are usually responded to within 12 hours
- Feel free to contact customer service anytime for assistance For customer service, please visit our Customer Service page.
15. Can I cancel my order?
Yes, you can cancel your order depending on the current status:
| Order Status | Can I Cancel? | Details |
|---|---|---|
| Not yet paid | ✅ Yes | Simply ignore or delete the unpaid order — no action needed |
| Paid, not yet purchased by agent | ✅ Yes | Contact customer service immediately to cancel before we purchase the item |
| Purchased by agent, in transit to warehouse | ❌ Usually not | Once the agent has bought the item from the seller, cancellations are at the seller’s discretion |
| Arrived at warehouse | ✅ Yes (partial) | You can request a refund within 4 days of quality inspection completion (see Refund FAQ) |
| Shipped out of warehouse | ❌ No | Goods already shipped internationally cannot be cancelled or refunded |
To cancel an unpaid/pending order, contact customer service with your order number as soon as possible.
16. How can I request extra QC photos?
After your items arrive at the warehouse and quality inspection is complete, we provide standard QC photos. If you need extra photos (close-ups, specific angles, measurements, etc.):
- Contact customer service with your order/package number and describe exactly which angles or details you need
- We’ll take additional photos within 24 hours of your request
- Extra QC photo requests may incur a small fee depending on the number of photos needed
- For measurements (weight, dimensions), please specify clearly what you need
Standard QC photos are always included free of charge — extra requests beyond the standard set are handled on a case-by-case basis.
17. What if the seller cancels or is out of stock after I’ve paid?
If the seller is unable to fulfill your order (out of stock, discontinued, or seller cancels):
- You will be notified immediately via email as soon as we’re informed by the seller
- Full refund: The amount paid for that item will be refunded to your AgentsBen balance
- Alternative options: If you’d like, we can help you find a similar product from another seller — just let customer service know
- Typical seller response time on stock issues: 1-3 days after we place the purchase order
- If only certain sizes/colors are out of stock, those options will appear grayed out in the product selection (Step 2)
No action is needed from you for the refund — it’s processed automatically when a stock issue is confirmed.