Dropshipping FAQ
General Questions
What is dropshipping?
Dropshipping is a business model where you sell products to customers without holding inventory. You order products from our platform and we ship them directly to your customers' addresses.
How does your dropshipping service work?
- You order products from our platform and ship them to our China warehouse
- We store your products safely in our warehouse
- You add your customers to our system
- You create parcels for your customers from your stored inventory
- We ship the products directly to your customers
- You track the delivery progress
Do I need to hold inventory?
No! That's the beauty of dropshipping. You order products once and ship them to our warehouse in China. We store them safely for you, and you can create parcels for your customers from your stored inventory without needing to reorder each time.
Customer Management
How do I add a customer?
- Go to "My Customer" → "Customers" tab
- Click the "Add" button
- Fill in the customer's information (name, phone, email, address)
- Click "Save"
Can I edit customer information?
Yes, you can edit customer information at any time. Click on the customer in your list and use the edit function.
How many customers can I have?
There's no limit to the number of customers you can add to your account.
Is customer information secure?
Yes, all customer information is stored securely and is only accessible to you.
Ordering and Products
What products can I order?
You can order products from various Chinese platforms including Taobao, 1688, Weidian, and more. Simply paste the product link or search for products on our platform.
How do I search for products?
- Use our product search feature
- Paste product links from Chinese platforms
- Browse through search results
- Add items to your cart
Can I order custom products?
Yes, you can request custom products through our "Item DIY" feature. Upload product images and we'll help you source them.
How does warehouse storage work?
- You order products and ship them to our China warehouse
- We receive and store your products safely
- You can create parcels for customers from your stored inventory
- No need to reorder products for each customer
- We handle all storage and inventory management for you
Parcel Management
How do I create a parcel?
- Go to "My Customer" → "Parcels" tab
- Click "Create Parcel"
- Select the customer who will receive the parcel
- Choose which orders/items to include
- Confirm the parcel creation
Can I combine multiple orders into one parcel?
Yes! You can combine multiple orders for the same customer into a single parcel to save on shipping costs.
How do I track my parcels?
- View parcel status in the "Parcels" tab
- Use the provided tracking numbers
- Receive email notifications for status updates
What are the parcel statuses?
- Parcel Created: Initial state after creation
- Repackaged: Items collected and repackaged
- Paid: Shipping fees paid
- Shipped: Sent to logistics provider
- In Transit: On the way to destination
- Delivered: Successfully delivered
Payment and Shipping
When do I need to pay?
You need to pay in two stages:
- Product costs: Pay when you place orders
- Shipping fees: Pay when parcels are ready to ship
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, and bank transfers.
How much does shipping cost?
Shipping costs depend on:
- Package weight and size
- Destination country
- Shipping method chosen
- Delivery speed required
How long does shipping take?
Shipping times vary by destination:
- Express shipping: 3-7 business days
- Standard shipping: 7-15 business days
- Economy shipping: 15-30 business days
Do you provide tracking numbers?
Yes, all parcels come with tracking numbers that you can use to monitor delivery progress.
Customer Delivery
How do customers receive their packages?
Packages are delivered directly to the customer's address that you provided. They will receive the package at their doorstep.
What if a customer is not home for delivery?
Most shipping providers will leave a delivery notice or attempt redelivery. Customers can also pick up packages from local post offices.
What if there are delivery issues?
If there are any delivery issues, contact our customer service team. We'll help resolve the problem and ensure your customer receives their package.
Can customers track their own packages?
Yes, you can provide the tracking number to your customers so they can track their packages directly.
Business Tips
How can I optimize my dropshipping business?
- Group orders: Combine multiple items for the same customer
- Verify addresses: Double-check customer information
- Communicate: Keep customers informed about order status
- Plan ahead: Consider shipping times when setting expectations
How do I handle customer service?
- Provide tracking information to customers
- Communicate delivery timelines
- Address any issues promptly
- Use our support team for technical problems
Can I set my own prices?
Yes, you can set your own prices when selling to customers. The difference between your selling price and our costs is your profit.
Technical Support
What if I have technical issues?
Contact our customer service team for technical support. We're here to help with any platform-related issues.
How do I contact customer service?
- Email: [email protected]
- WhatsApp: +1 562 208-9083
- Discord: https://discord.gg/RJa3BNNmbN
Where can I find more detailed guides?
Check our help center for comprehensive guides and tutorials on all platform features.
Security and Privacy
Is my business information secure?
Yes, we take security seriously. All business and customer information is protected and secure.
Can other users see my customers?
No, your customer information is private and only visible to you.
How do you protect customer data?
We follow strict data protection protocols and never share customer information with third parties without permission.
Have more questions? Contact our support team - we're here to help!