Help Center
👋 Welcome to Cross-border Shopping Service!
We are dedicated to providing you with the most professional cross-border shopping experience. Here you can find all the information you need about using our platform. 😊
🌟 Why Choose Us
- 🛍️ One-Stop Shopping Solution: Worry-free service from product selection to overseas delivery 🚚
- 🔒 Secure Payment Protection: Multi-layer security mechanisms ensure safe transactions 💳
- 🚀 Professional Logistics Network: Multiple shipping options with stable delivery times 📦
📚 Quick Start Guide
New to our platform? Start here:
🔰 Essential Reading
- Platform User Guide - Step-by-step instructions for using our platform
- Payment Methods - Understanding payment processes and options
- Shipping Guide - Choose the right shipping solution
💎 Member Benefits
- VIP Levels & Perks - Exclusive benefits and discounts for VIP members
- Promotion Rewards Program - Earn rewards by inviting friends
💡 Popular Questions
📋 Service Guides
🛒 Shopping Guide
💰 Rewards & Benefits
- VIP Member Benefits - Enjoy exclusive discounts and priority service
- Referral Program - Share and earn up to $10 per referral
- Shipping Cost Calculator - Estimate your shipping costs
⚖️ Platform Policies
❓ FAQ
📞 Contact Us
- WhatsApp: +86 19314523244
- Discord: Join our server
- Support Email: [email protected]
Note: Our customer service team may not be available at all times. We typically respond to messages within 12 hours. Feel free to reach out to us!
💡 Can't Find What You Need?
Create a account and start your shipping on China!
What Value Do Agent Ben Services Provide? 👍
🌟 All-in-One China Sourcing Agent | Simplify Global Trade!
3 Core Values to Boost Efficiency & Reduce Costs ⚡
🔍 Source Anything | Full China Supply Chain Access
🛒 Whether You Need:
- Ready-made products procurement
- Customized manufacturing solutions
- Niche supplier discovery
We Are Your "Third Eye" in the Chinese Market!
🚀 Hassle-Free Procurement | Expert End-to-End Support
✨ 4 Efficiency Boosters Guaranteed:
| Service Module | Key Actions | Your Benefits |
|---|---|---|
| 📦 Smart Inventory Monitoring | Real-time stock alerts | 87% fewer delays |
| 🕵️ Supplier Management | 12h response rate tracking | 3x faster communication |
| 🔬 3-Level QC System | Expert+AI quality control | 92% fewer quality disputes |
| 🚚 Cross-Border Logistics | Optimal route optimization | 35% cost savings |
💡 "Like having your own procurement team in China!" – Hans (Germany), 5-year client
🛡️ Full-Process Risk Control | Focus on Your Goods And Business!
⏰ 24/7 Progress Tracking
1. Automated Status Updates (9 Key Stages)
- Real-time email Notifications:
- Order Status Change
- Balance Change
- Logistics API integration for tracking numbers, ETAs, and carrier updates.
2. Risk Mitigation Checkpoints
- Pre-Shipment:
- Fraud detection, inventory checks, quality validation.
- In Transit:
- Geo-fencing alerts, rerouting for delays.
- Post-Delivery:
- Auto-POD capture, returns/dispute management.
3. Proactive Exception Handling
- AI-driven anomaly detection (e.g., payment failures, stockouts).
- Escalation protocols + dashboard controls (override decisions, pause suspicious orders).
Why Choose Us:
- 65%+ fewer fulfillment errors.
- Live customer status portals + alerts.
- Audit-ready closed-loop system.
- VIP member exclusive benefits and priority service.
- Generous referral rewards program.
✅ Full Order Progress Flow
- You only need to make the payment and check your goods' photos; we'll take care of all the rest for you!
Custom workflows available for your industry.
💎 Exclusive Benefits
VIP Membership Program
- Enjoy exclusive discounts on shipping
- Priority customer service
- Special VIP-only features
- Learn more about VIP benefits
Referral Rewards Program
- Earn up to $10 for each successful referral
- Automatic reward distribution
- No limit on earnings
- Start earning now