Payment FAQ

Payment Methods

1. What payment methods are supported?

  • Revolut transfer
  • Wise transfer
  • Bank transfer
  • PayPal payment (fees may be higher depending on provider rules)
  • Credit card payment (under development)

2. How to top up your account?

Main Steps:

  • Transfer to our provided account (please contact customer service for account details)
  • Contact customer service to confirm account and amount
  • After confirmation, amount will be automatically credited to your wallet
  • All balance changes will be notified via email
  • Please ensure your email can receive notifications for timely balance updates

Contact Methods: For all contact information, please visit our Contact Us page.

  • Payment-related inquiries usually replied within 12 hours

3. How long does it take for top-ups to be credited?

  • Instant credit after confirmation:
    • Revolut/Wise/Bank transfer
    • PayPal
  • Customer service usually confirms transfers within 12 hours
  • If not credited after 24 hours, please contact customer service

4. How to check top-up records?

  • View all top-ups and expenses in the balance panel of PC user center
  • All balance changes are notified via email
  • You can view detailed transaction history in user center

Payment Security

5. How to ensure payment security?

Important Guidelines:

  • To prevent fraud, please handle all payment issues through official customer service
  • Don’t trust any unfamiliar contact methods
  • If in doubt, contact customer service to confirm account and amount before transfer
  • Don’t make payments through unofficial channels to avoid financial loss
  • Our customer service only contacts you through official channels and won’t ask for sensitive information

6. What to do if payment issues occur?

  1. Contact official customer service immediately
  2. Provide transfer proof and relevant information
  3. Customer service will assist with payment issues
  4. If suspicious activity detected, stop payment immediately and verify with customer service

Refunds

7. How to request a refund?

For items in warehouse:

  • Can request refund within 4 days after quality inspection
  • No refunds possible after 4 days

Refund policy:

  • No-reason returns require double shipping fee payment
  • $1 service fee per returned item
  • $5 packaging and labor fee if repackaging required
  • No refunds for shipped items
  • Refund requests must be submitted through user center and await CS review

8. How long do refunds take?

  • After refund approval, amount is directly returned to your wallet
  • Contact customer service for withdrawal
  • Refund processing usually takes 1-3 business days
  • Refund amount will first offset other order costs in your account

Fees

9. What’s included in the fee breakdown?

Basic Fees:

  • Product purchase cost: Cost of items you want to buy
  • Inspection, packaging materials and labor: Usually waived for small orders
  • International shipping: Use website’s shipping calculator for estimates
  • Service fee: 8% of total product value

Optional Fees:

  • Insurance (optional): 5% of total product value, covers potential damage or loss during shipping
  • Tax-free service (optional): Usually 6% of total product value, may vary by product

10. Why does balance remain in account after ordering?

Package settlement system:

  • We use a package settlement system
  • Due to frequent out-of-stock items or exchanges, settling each order, return, or exchange would be complicated
  • Therefore, we settle all fees together when final package ships for clarity and efficiency

Other Issues

11. How to contact customer service for payment issues?

Contact Methods: For all contact information, please visit our Contact Us page.

  • Payment-related inquiries are usually replied to within 12 hours

12. How to change payment method?

  • Different payment method can be selected for each order
  • Recommended to use methods with lower fees (like Revolut/Wise/bank transfer)
  • Contact customer service to change already selected payment method
  • Payment method choice doesn’t affect order processing

13. Company Information

Company Details:

  • Company Name: WURONG INTERNATIONAL E-COMMERCE CO., LIMITED
  • Registration Number: 77196888
  • Registered Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong Hong Kong
  • Note: This is not a return address

14. Quick top-up summary

Here’s how to top up your AgentsBen wallet easily:

  1. Transfer Funds Send money to the account provided (refer the price on the check-out page).

  2. Confirm Payment For contact information, please visit our Contact Us page to get in touch with support and provide proof of transfer (screenshot/transaction ID).

  3. Credit to Balance Normally, the amount will reflect in your wallet within 2 hours. contact support if you want to speed up the process.

Tips:

  • All balance updates are emailed—ensure your email is active!
  • Use your topped-up balance for faster, fee-free checkouts.
  • Need payment account details? Contact support.

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